Last Updated: May 22, 2026
At Kawuu, we are committed to delivering your order as safely and quickly as possible. Please read our shipping policy before placing your order.
Orders are usually processed and shipped within 7 business days after payment is confirmed.
Please note that processing time does not include weekends or public holidays.
During peak seasons, holidays, or promotional periods, order processing may take slightly longer.
After your order has been shipped, the estimated delivery time is usually 7–20 business days.
Delivery time may vary depending on your location, shipping carrier, customs clearance, weather conditions, and other factors beyond our control.
The total estimated delivery time includes both processing time and shipping time:
Processing Time: Within 7 business days
Shipping Time: 7–20 business days after shipment
Total Estimated Time: About 14–27 business days
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.
Please allow some time for the tracking information to update after shipment.
Please make sure your shipping address is complete and accurate before placing your order.
Kawuu is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you need to change your shipping address, please contact us as soon as possible before your order is shipped.
Shipping delays may happen due to customs, weather, carrier delays, holidays, or other unexpected situations.
If your package has not arrived within the estimated delivery time, please contact us at:
Email: jguo92946@gmail.com
We will help check the shipping status and provide assistance.
Depending on your location, customs fees, import duties, taxes, or other charges may apply.
These fees are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
Once the issue is confirmed, we will provide a suitable solution.
If you have any questions about shipping, please contact us:
Kawuu
Email: jguo92946@gmail.com
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